Last updated: 07 June 2026
Serendipity Sands (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data when you visit serendipitysands.in, submit an enquiry, make a booking, contact us on WhatsApp, or subscribe to our newsletter. This Privacy Statement explains what information we collect, how we use it, when we share it, how long we retain it, and the choices available to you.
We may collect personal information that you voluntarily provide to us, including:
We may also collect limited technical information automatically, such as:
We may use your personal data to:
When you submit a message through our contact form, we collect the details you provide so we can respond to your request and communicate with you regarding your enquiry. Please avoid sending sensitive personal information unless it is necessary for your request or booking.
When you use our booking engine, we may collect the information necessary to process your reservation, such as guest name, contact details, arrival and departure dates, accommodation preferences, number of guests, and special requests.
If the booking engine is operated by a third-party reservation or payment provider, your data may also be processed under that provider’s privacy policy and terms. We recommend reviewing the privacy policy of the booking or payment partner where applicable.
If you contact us using the WhatsApp button on our Website, your communication is processed through WhatsApp, which is a third-party platform. Information shared through WhatsApp is also subject to WhatsApp’s own privacy practices and terms.
We use WhatsApp to respond to enquiries, provide customer support, assist with bookings, and communicate regarding our services.
If you subscribe to our newsletter, we may collect your name and email address to send updates, offers, announcements, or promotional communication related to Serendipity Sands.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Our Website may use cookies and similar technologies to remember preferences, analyse visitor activity, improve website functionality, and understand how users interact with our pages.
If we use analytics tools such as Google Analytics, those tools may collect and process usage data according to their own terms and privacy practices.
Where required by applicable law, we process personal data based on your consent, your voluntary submission of information for a specified purpose, the performance of services requested by you, or our legal obligations.
Where processing is based on consent, you may withdraw your consent at any time, subject to legal or operational requirements that may allow us to retain certain information.
We do not sell your personal data.
We may share your information with trusted service providers who support our operations, such as:
Such sharing is limited to what is reasonably necessary for those purposes.
We retain personal data only for as long as necessary for the purpose for which it was collected, including responding to enquiries, managing bookings, sending subscribed communications, resolving disputes, and meeting legal or regulatory obligations.
When personal data is no longer required, and where retention is not required by law, we will delete, erase, or anonymise it within a reasonable period.
Subject to applicable law, you may have the right to:
To exercise any of these rights, please contact us using the details below.
We use reasonable technical and organisational safeguards to protect personal data from unauthorised access, misuse, disclosure, alteration, or loss. However, no website, digital platform, or transmission method is completely secure, and we cannot guarantee absolute security.
Our Website and services are not intended for children, and we do not knowingly collect personal data from children except in accordance with applicable law and any required consent mechanisms.
Our Website may contain links to third-party websites, booking tools, payment gateways, WhatsApp, or other services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.
If you have any questions, requests, complaints, or concerns regarding this Privacy Statement or your personal data, please contact us at:
Email: serendipity.sandss@gmail.com
Phone: +91-8974600349
Address: Lyngdoh Nongbri, Laitryngew Village, East Khasi Hills District, Meghalaya
We may update this Privacy Statement from time to time to reflect changes in our website, services, legal obligations, or data handling practices. The revised version will be posted on this page with the updated effective date.
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