Last updated: 07 June 2026
Welcome to Serendipity Sands. These Terms and Conditions (“Terms”) govern your access to and use of serendipitysands.in (“Website”), including any enquiries, bookings, communications, newsletter subscriptions, and related services made available through the Website.
By accessing or using this Website, submitting an enquiry, making a booking, contacting us, or using any related service, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.
Serendipity Sands is the owner and operator of this Website and the provider of the services, accommodations, or hospitality-related offerings described on the Website.
By using this Website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you use this Website on behalf of another person or entity, you confirm that you are authorised to act on their behalf.
You agree to use the Website only for lawful purposes and in accordance with these Terms.
You must not:
We make reasonable efforts to ensure that the information on this Website is accurate and current. However, descriptions, availability, pricing, images, amenities, packages, offers, and other content are provided for general information only and may be updated, corrected, or withdrawn without prior notice.
Display of any room, rate, package, service, or offer on the Website does not guarantee availability at the time of enquiry or booking.
When you submit an enquiry through our contact form, email, phone, or WhatsApp, you agree to provide accurate and complete information. Submission of an enquiry does not create a confirmed booking or contractual obligation unless expressly confirmed by us.
We reserve the right not to respond to incomplete, abusive, misleading, or inappropriate communications.
Bookings made through our Website, booking engine, phone, email, WhatsApp, or any linked reservation partner are subject to availability and acceptance by us.
A booking is considered confirmed only when a confirmation is issued by us or by the authorised booking platform acting on our behalf, and when any required payment, advance, or verification has been successfully completed.
You are responsible for reviewing all booking details carefully, including guest name, stay dates, occupancy, pricing, taxes, cancellation terms, and special conditions, before confirming your reservation.
All rates displayed on the Website are subject to availability, seasonal changes, taxes, government levies, service charges, and correction of errors. Unless otherwise stated, prices are displayed in Indian Rupees.
We reserve the right to modify pricing, offers, inclusions, and availability at any time before a booking is confirmed.
Where advance payment, deposit, or full payment is required, the booking may be cancelled or treated as unconfirmed if payment is not received within the specified time.
Cancellation and refund terms may vary depending on the room type, rate plan, season, package, promotional offer, or third-party booking provider used at the time of reservation.
Unless otherwise stated in your booking confirmation, the specific cancellation and refund terms shown at the time of booking or in the confirmation email will apply and shall prevail in case of any inconsistency.
For bookings made through third-party travel or booking platforms, cancellations, modifications, and refunds may need to be processed through that same platform and may be subject to its terms.
Refund timelines, where applicable, may depend on banks, payment gateways, card networks, or third-party processors and are not entirely within our control.
Guests must comply with all property rules, safety instructions, identification requirements, and lawful directions issued by management or staff.
You agree that you and your accompanying guests will not:
We reserve the right to refuse service, deny check-in, cancel a booking, or require a guest to leave the premises for breach of these Terms, safety concerns, misconduct, non-payment, or illegal activity, subject to applicable law.
You may be held responsible for any loss, breakage, damage, excessive cleaning, or additional cost arising from your acts, omissions, negligence, or misconduct, or that of any person in your booking group.
This Website may use or link to third-party services, including booking engines, payment gateways, WhatsApp, maps, analytics providers, social media platforms, or newsletter service providers. Use of such third-party services may be subject to their own terms, privacy policies, and processing practices.
We are not responsible for the content, availability, policies, or acts of third-party websites or platforms that are not under our control.
If you subscribe to our newsletter or promotional communications, you agree to receive updates, offers, announcements, or marketing messages from us. You may unsubscribe at any time by using the unsubscribe link or contacting us directly.
All content on this Website, including text, branding, logos, graphics, images, layout, design, and other materials, is owned by or licensed to Serendipity Sands unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, transmit, display, or exploit any part of the Website without prior written permission, except for personal and non-commercial use permitted by law.
Use of the Website is also subject to our Privacy Statement, which explains how personal data is collected, used, stored, and protected. By using the Website, you acknowledge that you have read the Privacy Statement.
The Website and all information, content, and services made available through it are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, except as may be required under applicable law.
We do not warrant that the Website will always be uninterrupted, secure, error-free, or free from viruses or harmful components, or that all information will always be complete, accurate, or current.
To the fullest extent permitted by applicable law, Serendipity Sands shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of opportunity, data, revenue, profits, goodwill, or business arising from or related to your use of, or inability to use, the Website or services.
Nothing in these Terms shall exclude or limit liability where such exclusion is prohibited by law. If liability cannot be excluded, it shall be limited to the maximum extent permitted by applicable law.
You agree to indemnify and hold harmless Serendipity Sands, its owners, staff, representatives, and service providers from claims, losses, liabilities, costs, or expenses arising out of your misuse of the Website, violation of these Terms, or breach of applicable law.
We reserve the right to suspend, restrict, or terminate access to the Website or related services, or to cancel enquiries or bookings, where reasonably necessary for security, system maintenance, breach of these Terms, suspected fraud, misuse, or legal compliance.
We may update or revise these Terms from time to time. The updated version will be posted on this page with the revised effective date. Continued use of the Website after such changes constitutes acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of India. Subject to applicable law, the courts having jurisdiction over our principal place of business shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms or the Website.
For questions regarding these Terms and Conditions, please contact:
Email: serendipity.sandss@gmail.com
Phone: +91-8974600349
Address: Lyngdoh Nongbri, Laitryngew Village, East Khasi Hills District, Meghalaya
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